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Our Aims

Our aims are to help you:

  • Improve your school library
  • Improve the quality of your school's learning resources
  • Respond quickly to curriculum demands;
  • Foster the enjoyment of reading
  • Save time, money and effort
  • Keep in touch with local and national developments
  • To ensure we meet these aims we regularly monitor our performance through performance indicators, questionnaires and customer surveys

Our Customer Service Standards

We will:

  • Provide books requested by you within 20 working days
  • Add brand new resources to our shelves every month
  • Supply project collections within the first 7 working days of term provided that the resources order forms were completed and returned by the required date and that you have not exceeded your allocation
  • Offer a collection/delivery service to your school every term.
  • Respond promptly to requests for help and advice in school
  • Make access to our services available through the SLS website
  • Welcome any comments on our service and will act upon them